How dependant are you on the knowledge and experience of the individuals answering the phones in your practice? Does your scheduling lose some of its luster when your star scheduler goes on vacation? And how damaging would it be for you to lose that person to another...
No one notices it at first. But it’s there. It’s a monster disguised as a stack of technology platforms and software. The unintentional result of trying to upgrade your office’s patient communications capabilities. Giving Patients What They Want Yes, patients expect secure texting, online chat and automatic...
nce prevented the use of text or online chat to connect patients and providers, but there are many ways to conform to HIPAA guidelines while providing patients these alternative methods of communication. Solutions: Secure healthcare SMS-text-based messaging is one of the fastest-growing market segments, and there are...
Is your patient engagement platform working to its full potential? Optimizing your workflows helps agents spend more time delivering the kind of positive experiences that drive patient satisfaction and loyalty. You may even discover opportunities you’ve been missing! Auditing Your Patient Scheduling System Establish Goals Does your patient...
Most physician practices and health systems are built to react to patient communications needs instead of using communications to better serve their patients. The patient communication software you selected in the early stages of your practice was probably adequate for your size and needs then, but...
