Do you answer calls from unrecognized numbers? Neither do your patients Telemarketer. Spam. Scam. Unknown number. You've probably encountered these labels flashing across your phone screen and, like many others, chosen not to answer. A staggering 85% of people ignore calls from unidentified numbers. If your...
How Tech Improves Job Satisfaction of Healthcare Call Center Staff So your healthcare call center agents speak chicken scratch? Really. Are your agents’ workstations garnished with layers of Post-It Notes that function as their primary guide to dealing with all things patient scheduling for your practice? Does your...
5 Signs It’s Time to Retire Your Legacy Patient Communication System You’ve had your legacy patient communications system for years, and you and your staff are comfortable with it. On the surface, it seems to be getting the job done. But is it driving patient satisfaction...
Work-from-home mandates put healthcare practices to the test in 2020. However, the challenge of operating a practice remotely, albeit in the wake of a pandemic, might not differ greatly from the struggles healthcare practices face managing multiple office locations. So, how can one scenario and approach...
Faced with the dual challenge of staff shortages caused by the Great Resignation and increased demands from patients for greater access to personalized, convenient service, today’s healthcare practices are ramping their investments in a wide range of new customer-facing digital technologies. As healthcare organizations of all...
As we reflect on the intense activity during 2020, we discover that our new normal is based on an agile ability to pivot quickly. Just when the road ahead seems clear, new events are likely to shift the guidelines again. The healthcare field was forced to...
Ralph Waldo Emerson once wrote, “A foolish consistency is the hobgoblin of small minds…” However, when it comes to patient scheduling, delivering a consistent, repeatable, reliable experience across all your stakeholders (patients, staff, and providers) is of upmost importance. In today’s world, patients have truly become consumers...
Does your patient engagement platform enable Amazon-class patient interactions? While not a direct competitor, Amazon and others are shaping your patients’ expectations of how you interact with them. Businesses that deliver excellent customer experiences create raving fans for their brand. And isn’t that what you...
Have you ever walked out of a restaurant because they dropped the ball with your reservation? Did you mention the experience to family or friends? Did you ever go back to that restaurant? Consider that experience in light of how your patients interact with your...
“You only get one chance to make a first impression” is a phrase we’ve heard forever. In today’s consumer-driven society, your medical call center or the front office staff members answering patient calls represent the face of your practice — the first impression. Do you have...
