Deepen Your Understanding of Patient Experience
Use contact summaries, call transcription and sentiment analysis to enable agent evaluation, feedback and follow-up in a centralized location.
EXPERIENCE ML
Automate Q/A
Identify potentially problematic calls in real-time, giving you the power to create a list for your Q/A team to review or notify a supervisor on the spot.
EXPERIENCE ML
Your HIPAA Compliance Partner
Ensure compliance with Experience ML, which detects and redacts sensitive patient information from audio recordings and transcripts.
EXPERIENCE ML
Leverage Sentiment Analysis
Understand sentiment using Natural Language Processing (NLP) on transcripts of calls and chats to quickly know how patients feel and detect urgent issues.
EXPERIENCE ML
Performance Monitoring
Experience ML lets you easily view contact summaries, giving you the insight you need to evaluate context, address follow-up, and provide precise feedback to your agents—all in one place.
Contact us to learn how PatientSync can help
Ask a question and a member of our team will be in touch shortly.
Learn More
Do you answer calls from unrecognized numbers? Neither do your patients
Do you answer calls from unrecognized numbers? Neither do your patients Telemarketer. Spam. Scam. Unknown number. You've probably encountered these labels flashing across your phone screen and, like many others, chosen not to answer. A staggering 85% of people ignore calls from unidentified numbers. If your...
How Tech Improves Job Satisfaction of Healthcare Call Center Staff
How Tech Improves Job Satisfaction of Healthcare Call Center Staff So your healthcare call center agents speak chicken scratch? Really. Are your agents’ workstations garnished with layers of Post-It Notes that function as their primary guide to dealing with all things patient scheduling for your practice? Does your...
5 Signs It’s Time to Retire Your Legacy Patient Communication System
5 Signs It’s Time to Retire Your Legacy Patient Communication System You’ve had your legacy patient communications system for years, and you and your staff are comfortable with it. On the surface, it seems to be getting the job done. But is it driving patient satisfaction...
Improving Patient-Centered Communication From All Your Locations
Work-from-home mandates put healthcare practices to the test in 2020. However, the challenge of operating a practice remotely, albeit in the wake of a pandemic, might not differ greatly from the struggles healthcare practices face managing multiple office locations. So, how can one scenario and approach...
Providing a WFH Option for Healthcare Call Center Staff: 5 Steps for Success
Faced with the dual challenge of staff shortages caused by the Great Resignation and increased demands from patients for greater access to personalized, convenient service, today’s healthcare practices are ramping their investments in a wide range of new customer-facing digital technologies. As healthcare organizations of all...
Establishing a “New Normal” for Healthcare Practices
As we reflect on the intense activity during 2020, we discover that our new normal is based on an agile ability to pivot quickly. Just when the road ahead seems clear, new events are likely to shift the guidelines again. The healthcare field was forced to...
Create Consistent Experiences with Integrated Medical Office Scheduling Software
Ralph Waldo Emerson once wrote, “A foolish consistency is the hobgoblin of small minds…” However, when it comes to patient scheduling, delivering a consistent, repeatable, reliable experience across all your stakeholders (patients, staff, and providers) is of upmost importance. In today’s world, patients have truly become consumers...
The 1:1 Experience: Your Ideal Patient Engagement Platform
Does your patient engagement platform enable Amazon-class patient interactions? While not a direct competitor, Amazon and others are shaping your patients’ expectations of how you interact with them. Businesses that deliver excellent customer experiences create raving fans for their brand. And isn’t that what you...